Submit a request
Check your existing requests
NCBI searches failing
Is it possible to add primers over 36nt to the database?
Is there any rare codon analysis capability. Perhaps a plugin I missed?
Geneious support over the Christmas period
NCBI BLAST issues, March 2016
Geneious support over the Easter break
Analyze / optimize sequences for expression systems
Select organism or taxonomic rank in BLAST search
Tips & Tricks
Split sequence list into multiple smaller sequence lists
Extract sequences by name from a sequence list
Creating custom annotation databases and annotating sequences
Plugin Development Forum
Import folder structures
How to wait for a documentOperation to finish
How to trigger a plugin by right clicking listed items
Does Geneious run on Mac OS X 10.11 (El Capitan)?
Does Geneious run on Windows 10?
Supported Operating Systems
Where can I find the manual for Geneious?
How do I cite Geneious in a paper?
Where can I find tutorials for Geneious?
Where is my Geneious database stored?
How can I access my database from different computers?
Can I store my database on an external drive or a network drive?
How does a Geneious Current Version license work?
How does a Geneious subscription license work?
What happens when my subscription expires?
Geneious Performance and Memory Issues
Geneious is slow or frequently runs out of memory
How do I allocate more RAM to Geneious?
I allocated all my RAM to Geneious, why is my computer so slow?
Geneious functionality - General
Does the PAUP* plugin work with the new alpha version?
How do I script or automate Geneious?
Can Geneious handle RNA-Seq data?
Geneious Error Messages
What should I do if Geneious crashes or behaves strangely?
When I search online databases I get an error saying “Please check your connection settings”
Operations Table errors
Importing and Exporting Data
Geneious thinks my DNA is protein
How do I export publication-quality images?
Why aren’t my fasta files importing correctly?
Alignment and Assembly
Which map to reference assembly algorithm is best for my data?
What’s the difference between Pairwise/Multiple alignment, de novo Assembly, and Map to Reference?
Which de novo assembly algorithm is best for my data?
NCBI Gene search returns no results
Blast returns truncated hits using custom databases
Where did my Blast results go?
Does Geneious support inosine?
Why can’t Geneious can’t find my oligos when I run Test with Saved Primers?
How can I quickly test many primers against my sequence?
Geneious doesn’t recognise my ladder - how do I fix it?
Can I use a custom microsatellite ladder?
What dyes does Geneious recognise?
How do I set the off-target database for CRISPR?
How do I find non-cutting restriction enzymes?
How do I annotate promoters, antibiotic resistance sites and other features onto my plasmid?
Which Linux configurations are supported?
Some functionality in Geneious (e.g. Primer design, RAxML, EMBOSS tools) doesn't work under 64bit Linux.
The web links inside Geneious don’t work under Linux