I can’t connect to the Floating license manager (License server)

The most common cause of users not being able to connect to the Floating License Manager is that the two ports required are not open on your firewall, or the user is putting the wrong hostname and port details into the Activate License window.  Users should check these details with the person who set up the Floating License Manager, and also ask them to check that the server is still actually running.  Another common reason is your site’s proxy configuration is sending all traffic offsite so Geneious can’t see your local machine running the license manager.

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Comments

  • Avatar
    Cecil Dragnes

    what ports need to be opened on our firewall?  I am experiencing the same issue.

  • Avatar
    Helen Shearman

    The ports are specified during the setup of license server.  You will need to contact your license server administrator to find out what ports they specified  The default ports are 27001 and 49630.

  • Avatar
    Misha Barkovskiy

    Is it possible to download the FLEXnet License Server manager from somewhere? The old link http://www.globes.com/support/fnp_utilities_download.htm#downloads says one should contact the publisher of the software, download is closed.  We used our own computer as a license server before, but after reinstalling the software we cannot use our license any more (Version 5.6.7).

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    Hilary Miller

    Hi Misha, please contact support directly by submitting a request at http://support.geneious.com.  We can send you the latest version of the licensing manager. 

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    Tyron Chang

    To whom it may concern, So I am trying to activate my floating license for Geneious free trial, it asks me to fill in the service and port. After filling in the correct server and port, it denies my access, does that mean I need to download license server? This is on the Mac by the way.

     

    Thanks,

    Tyron

  • Avatar
    Tyron Chang

    To whom it may concern, So I am trying to activate my floating license for Geneious free trial, it asks me to fill in the service and port. After filling in the correct server and port, it denies my access, does that mean I need to download license server? This is on the Mac by the way.

     

    Thanks,

    Tyron

  • Avatar
    Hilary Miller

    The Geneious free trial licenses are not floating licenses and do not require a license server.  To activate your trial license, open Geneious and go to Help->Activate License, then check "use license key" and enter your licensee name and the key code you received for your trial license.

  • Avatar
    Julia López Delgado

    Hi! I would really appreciate some help as I am unable to connect to the floating license of my institution (considering everyone else is able to, and I have checked that I have introduced the details correctly). I have a PC with the latest version of Windows.

    Thanks, Julia

  • Avatar
    Moreland Gibbs

    Have you consulted your license server administrator to find out what ports are specified?  The default ports are 27001 and 49630, but it could be these ports are not used at your institution.