What should I do if Geneious crashes or behaves strangely?

If Geneious offers to send an error report to us, please provide as much detail as possible and click Send. Take note of the incident number if you wish to check with us on the status of the problem. Alternatively, submit a support request via our support website. Please include any details that may be relevant and your crash.log file if there is one. If the crash involved importing of a file it would be very helpful if you send us the file as well. You can find the crash.log file in your Geneious Data folder (Geneious X.Y Data, where X.Y is the Geneious version - usually located in your home directory).   

Have more questions? Submit a request

Comments