This will occur if you don’t have a connection to the internet or if you are behind a proxy server. If Geneious is not able to detect your proxy settings automatically (by default), they must be set manually.
To do this: open your default internet browser (eg. Internet Explorer or Safari) and go to the connection settings:
- In Internet Explorer these are under Tools→internet Options→Connections→Lan Settings...
- In Google Chrome, Settings→Show Advanced Settings→Change Proxy Settings
- In Safari, Preferences→Advanced→Proxies (Change Settings...)
- In Firefox, Tools→Options→Connection Settings
If a proxy server or an automatic configuration script are specified here then they must be put into the Geneious preferences also. To do this, select Preferences in the Tools menu in Geneious, or click the Preferences button at the top of the Geneious window. Set the proxy settings under the General tab to the same as those from your browser.